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The Content Strategist

Social

Strategies, tools, and tips for spreading content through the social web.

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Using Facebook to Build Strong Customer Service

Three out of four U.S. consumers expect a reply to their negative Facebook posts on brand pages. Here's how to be proactive about customer service on the platform.

April 20, 2012 · Kylie Jane Wakefield

5 Ways Photos Can Enhance Your Social Channels

Photos can make big statements on a brand's social media pages, and in fact, they receive more engagement on most platforms than any other form of post.

April 18, 2012 · Reb Carlson

Social Media Marketing Spending in 2012 [INFOGRAPHIC]

The majority of marketers consider social media marketing to be important for their businesses, but still 40% of marketers are stumped on how to prove ROI, according to a recent survey of 3,800 marketers.

April 18, 2012 · Kylie Jane Wakefield

How To Attract Valuable Twitter Followers

Building up your Twitter following is important, but only when it's done properly. Finding the right people to follow you should be the priority.

April 18, 2012 · Kylie Jane Wakefield