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The Importance of Being Real with Customers

Transparency, personality, and being real helps brands stand out among everything and everyone else vying for a customer's attention.

August 16, 2012 · Kylie Jane Wakefield

Finding a Smarter Way to Market Discounts

To marketers, offering daily deals via email may seem like a great way to gain leads and increase sales, but it could backfire.

June 13, 2012 · Kylie Jane Wakefield

The Art of the Follow Up

When it comes to customer service, following up with consumers is too often an afterthought in the marketing effort.

May 30, 2012 · Kylie Jane Wakefield