Tag:

Customer service

Why We May Be Thinking About Chatbots All Wrong

Why We May Be Thinking About Chatbots All Wrong

By Jason Orlovich
The Customer Service Arms Race

The Customer Service Arms Race

By Neil Wertheimer
CONTENT WATCH: Quit being a SaaS-hole, and more

CONTENT WATCH: Quit being a SaaS-hole, and more

By Ritika Puri
The Unforgivable Sins of Bad Content

Brands

The Unforgivable Sins of Bad Content

By Leanna Kelly
American Airlines’ First Class Twitter Strategy

Brands

American Airlines’ First Class Twitter Strategy

By Kylie Jane Wakefield
Why Getting to Know the Customer Matters

Brands

Why Getting to Know the Customer Matters

By Kylie Jane Wakefield
Best Buy Uses Twitter to Enhance Customer Service

Best Buy Uses Twitter to Enhance Customer Service

By Kylie Jane Wakefield
Lessons from Dell’s Dedication on Twitter

Lessons from Dell’s Dedication on Twitter

By Kylie Jane Wakefield
Google+ Hangout Can Energize Marketing Plans

Google+ Hangout Can Energize Marketing Plans

By Kylie Jane Wakefield