Using Facebook to Build Strong Customer Service
Three out of four U.S. consumers expect a reply to their negative Facebook posts on brand pages. Here's how to be proactive about customer service on the platform.
The Content Strategist
Customer service
Filter
How Social Media Is Changing Customer Service [INFOGRAPHIC]
People of all ages are turning to the Internet and social media when it comes to solving customer service issues.
Forecasting The Future – A Strategic Imperative
Everyone knows that things change, but the most successful companies seem to know what is going to change before anyone else. Does that make their leaders visionaries with a crystal ball? Most likely not. In most cases, the companies that are able to anticipate the future are led by strategic thinkers who have taken the…