Studying the Hidden World of Dark Social Engagement
We'd like to think that what we choose to share is a reflection of who we are, but it's not that simple.
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The Customer Service Arms Race
The FAQ is finally evolving, and thank god for that.
How Facebook’s ‘App for Everything’ Could Revolutionize Media and Marketing
Once publishers and brands can reach the 800 million people on Facebook Messenger, content marketing will never be the same.
‘How Facebook Became Cool Again’ and 6 Other Stories You Should Read
Here's what you missed while you spent the week trying to investigate if Ted Cruz really is the Zodiac Killer.
Chat App-vertising Is Basically the Movie ‘Her,’ but With Brands
Get ready to fall in love... or just have a weird discussion with a brand robot.
The State of Messaging Apps, in 5 Charts
Social media and texting are so 2010. In 2015, digital communication was all about the rise of messaging apps like WhatsApp and WeChat.
The Hot New Weapon in the Social Platform Wars: Content
Social media platforms desperately want your attention, and your high-school classmate's baby pictures aren't going to cut it.
Meet Snapchat’s Original Web Series: “Literally Can’t Even”
Like Snapchat's pictures and videos, its web series—the first episode is "Sip & Surf Party XXX"—disappears after a short while.
Content Catchup: Medium, Chat Apps, and More Big Content Marketing Trends for 2015
Here's what you missed while wondering how many space heaters your apartment can handle before your circuit breaker explodes...