Infographic: How Chatbots Are Changing the Customer Experience
A third of online shoppers don't get answers to simple questions from company websites. That's not a product issue; it's a customer experience issue.
The Content Strategist
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Snapchat’s Identity Crisis Will Force Brands and Publishers to Play the Waiting Game
Until Snapchat lands on an identity and offers a solid distribution product, advertisers should hold off on making a commitment.
Facebook’s Algorithm Is Apocalyptic for Brands, Publishers, Users, and Facebook Itself
I usually balk at predictions about Facebook's demise, but the latest algorithm change has huge consequences that could hurt everyone involved.