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How to Train Your Trolls

Sixteen years ago, I was burnt by trolls. It turned out to be an experience that forged my approach toward the loudest negative voices in any crowd: engage them in conversation, and trust that some of them will focus their considerable energy towards a more worthwhile endeavor—very possibly one that will benefit you personally.

September 30, 2014 · Matthew Rothenberg

Podcast: How Brands Can Package Their Content to Go Viral

Viral content! You hear that term so often nowadays, you'd think it was some uncontrollable disease turning half the world's population into Snapchatting zombies. But how do you make content go viral consistently? What's the secret to BuzzFeed and Upworthy's unprecedented success? Is this even a game that brands can play?

September 10, 2014 · Joe Lazer