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	<title>The Content Strategist &#187; Amanda Walgrove</title>
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		<title>E-commerce Holds Challenges for Traditional Media</title>
		<link>http://contently.com/blog/2012/04/30/e-commerce-holds-challenges-for-traditional-media/</link>
		<comments>http://contently.com/blog/2012/04/30/e-commerce-holds-challenges-for-traditional-media/#comments</comments>
		<pubDate>Mon, 30 Apr 2012 17:00:06 +0000</pubDate>
		<dc:creator>Amanda Walgrove</dc:creator>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Daily Deal Summit East]]></category>
		<category><![CDATA[digital marketing]]></category>
		<category><![CDATA[Digital media]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[Groupon]]></category>
		<category><![CDATA[Old media]]></category>
		<category><![CDATA[online marketing]]></category>
		<category><![CDATA[traditional media]]></category>

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		<description><![CDATA[<p>Traditional media players have always merged content and commerce, but their transition into online marketing has often been rocky. </p><p><em><a href="http://contently.com/blog">The Content Strategist</a> is a daily magazine for forward-thinking publishers and content marketers, sponsored and created by <a href="http://contently.com/">Contently</a></em></p>]]></description>
			<content:encoded><![CDATA[<p>Fast-rising commerce companies like <a class="zem_slink" title="Groupon" href="http://www.groupon.com" rel="homepage" target="_blank">Groupon</a> have positioned themselves at the top of the online marketing food chain, staring down not only at newcomers but also at older media institutions that are now looking to make money in the digital arena.</p>
<p><img class="alignleft size-medium wp-image-530487069" title="traditionalandnewmedia" src="http://contently.com/blog/wp-content/uploads/2012/04/shutterstock_60834748-300x200.jpg" alt="" width="300" height="200" />Relatively young businesses, such as Groupon, have embraced the advantages of mobile platforms and social marketing since their formations, shadowing the traditional methods of even the most dominating media companies.</p>
<p>What are these more established institutions to do?</p>
<p>Though top-tier traditional media players have been merging content and commerce since the beginning, their transition into the fast-paced world of online marketing has often been less than smooth.</p>
<p>In 2012, do they still have a chance to control the space, or are they merely treading water? Thought leaders in the digital marketing field offered their opinions earlier this month at the <a href="http://dailydealsummit.com/">Daily Deal Summit East</a> panel &#8220;Traditional Media — They Came. They Saw. They Conquered?&#8221;</p>
<p>Jonty Kelt, CEO of Group Commerce, said at the April 17th forum that there is plenty of room for older companies to succeed in e-commerce, but it requires focus, commitment and, of course, great content. Established institutions have leverage with international audiences and have proven their abilities to produce fantastic content. Since they’re already well positioned in terms of brands and acquisitions, they just need to learn how to wield that power in an unfamiliar space.</p>
<p>Prashant Nedungadi, CEO of NimbleCommerce,<span style="color: #5e8500;"> said that</span> established companies tend to lack tech platform on which to monetize business and content. &#8221;It was only 15 to 20 years ago that we received the bulk of our information from one channel,&#8221; Nedungadi said. In past decades, content completely controlled commerce, he continued. But now, myriad avenues exist through which to produce and consume content, so it older companies have some catching up to do.</p>
<p><img class="size-medium wp-image-530487070 alignright" title="oldmediaend" src="http://contently.com/blog/wp-content/uploads/2012/04/shutterstock_58142365-300x200.jpg" alt="" width="300" height="200" />In the meantime, even the most longstanding and revered publications need to be proactive about their digital marketing. Charlie Vecchio, vice president of Digital Media for MailSouth, Inc., said that the transition is so dynamic that businesses need to be restructuring their sales forces.</p>
<p>&#8220;You only get out what you put in. You need to have people whose jobs depend on making this work.&#8221; Kelt chimed in, agreeing about need to reallocate resources. &#8220;Do something that&#8217;s on brand and not &#8216;me too.&#8217; Commit to it with resources and leverage your assets &#8212; divided into audience and offers.&#8221;</p>
<p>Businesses entering the e-commerce competition can&#8217;t just copy Groupon&#8217;s model. The panelists agreed that as the industry evolves, brands and merchants will need to take big risks together.</p>
<p>Panel moderator, Kristopher B. Jones, founder and CEO of ReferLocal.com, asked, &#8220;How do you juggle the heritage and prestige of traditional media with the demand for the hype and fast pace of new deals?&#8221;</p>
<p>The consensus was to use those entrenched assets. Traditional media is bringing stable groups of trusting audiences into an unpredictable space, and despite the rocky transition, the digital marketing arena provides opportunities for these loyal consumers to use established outlets that they love in new ways, panelists said.</p>
<p>Once traditional companies get past the intimidation of jumping into the new world, then they can get their hands dirty — providing healthy competition for the online newcomers and perhaps even partnering up for some hybrid innovation.</p>
<p>I<em>mages courtesy of <a href="http://www.shutterstock.com/cat.mhtml?lang=en&amp;search_source=search_form&amp;version=llv1&amp;anyorall=all&amp;safesearch=1&amp;searchterm=media&amp;search_group=&amp;orient=&amp;search_cat=&amp;searchtermx=&amp;photographer_name=&amp;people_gender=&amp;people_age=&amp;people_ethnicity=&amp;people_number=&amp;commercial_ok=&amp;color=&amp;show_color_wheel=1#id=60834748&amp;src=78243b3e1557fbcf521fa3f5c9dc2b55-2-92">Helder Almeida/shutterstock</a>, <a href="http://www.shutterstock.com/cat.mhtml?lang=en&amp;search_source=search_form&amp;version=llv1&amp;anyorall=all&amp;safesearch=1&amp;searchterm=old+media&amp;search_group=&amp;orient=&amp;search_cat=&amp;searchtermx=&amp;photographer_name=&amp;people_gender=&amp;people_age=&amp;people_ethnicity=&amp;people_number=&amp;commercial_ok=&amp;color=&amp;show_color_wheel=1#id=58142365&amp;src=24b0d94d343a57cd6230a16050bb3337-1-12">SVLuma/shutterstock</a></em></p>
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<p><em><a href="http://contently.com/blog">The Content Strategist</a> is a daily magazine for forward-thinking publishers and content marketers, sponsored and created by <a href="http://contently.com/">Contently</a></em></p>]]></content:encoded>
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		<title>Don’t Get Lost in the Inbox: Strategy for Email Marketing</title>
		<link>http://contently.com/blog/2012/04/27/strategy-for-email-marketing/</link>
		<comments>http://contently.com/blog/2012/04/27/strategy-for-email-marketing/#comments</comments>
		<pubDate>Fri, 27 Apr 2012 21:15:55 +0000</pubDate>
		<dc:creator>Amanda Walgrove</dc:creator>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Daily Deal Summit East]]></category>
		<category><![CDATA[Daily Deals]]></category>
		<category><![CDATA[DailyCandy]]></category>
		<category><![CDATA[Email marketing]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[unsubscribe]]></category>

		<guid isPermaLink="false">http://contently.com/blog/?p=530487036</guid>
		<description><![CDATA[<p>Daily deals are now so ubiquitous that if brands don't search for innovative ways to engage consumers, the industry could lose its luster.</p><p><em><a href="http://contently.com/blog">The Content Strategist</a> is a daily magazine for forward-thinking publishers and content marketers, sponsored and created by <a href="http://contently.com/">Contently</a></em></p>]]></description>
			<content:encoded><![CDATA[<p>Jay Bhatti, CEO of Yelli, asked a question last week at the Daily Deal Summit East that elicited a lot of groans.</p>
<div id="content">
<p><img class="alignright size-medium wp-image-530487041" title="dailydeals" src="http://contently.com/blog/wp-content/uploads/2012/04/6150864202_1f331f4b54_z-300x234.jpg" alt="" width="300" height="234" />&#8220;Show of hands. How many of you have ever unsubscribed from a daily deal?&#8221; Bhatti, asked. &#8220;And how many from your own company?&#8221;</p>
<p>The question hit a nerve.</p>
<p>Daily Deals pros are faced with a massive challenge: attracting consumers who are increasingly inclined to click that often-elusive &#8220;Unsubscribe&#8221; button. Meanwhile, brands such as Amazon.com have taken measures into their own hands by purging inactive subscribers from their databases.</p>
<p>Once a hot marketing tool, daily deals are now so ubiquitous that if brands don&#8217;t search for innovative ways to engage consumers, retention rates will continue to drop and the daily deals industry could quickly lose its luster.</p>
<p>When faced with the inevitable question, “Are email subscriptions dead?,” the answer down the line of industry experts at the “Year of the Unsubscribe?” panel at the summit was a unanimous &#8220;No.&#8221;</p>
<p>Simply put, industry experts  said, email marketing isn&#8217;t going anywhere.</p>
<p>Mike Rothman, general manager of Thrillist Rewards, pointed out that whenever someone registers for social sites like Facebook and Twitter, they still have to verify by email. Nonetheless, to avoid getting lost in the customer’s inbox, content strategists need to find more innovative ways to get noticed.</p>
<p>Panelists offered an array of suggestions. Bertrand Van Overschelde, vice president of Emailvision’s North America branch, said it was vital for companies to devote a portion of their budgets and resources to testing strategies and collecting data to efficiently cater to their customer.</p>
<p>The panelists agreed that it’s nearly impossible to identify a standard optimal frequency for sending emails. Marketers instead should focus on developing a strategy to encourage their specific audience to engage with their brand&#8217;s message.</p>
<p>&#8220;It&#8217;s not one size fits all,&#8221; said Tricia Han, general manager at DailyCandy.</p>
<p><img class="size-medium wp-image-530486232 alignleft" title="Groupon Unsubscribe Page" src="http://contently.com/blog/wp-content/uploads/2012/04/Groupon-Unsubscribe-Page-300x262.png" alt="" width="300" height="262" />For example: Targeting workers? Hit them up at their lunch hour. Sending emails to moms? Get at them in the morning before the kids head off to school.</p>
<p>Han pointed out that the customer response rates mirror the flow of the workweek. There&#8217;s an uptake around Wednesday once the week establishes its pace. Many brands send blasts only Monday through Friday, leaving the weekend as a great opportunity to announce deals and special offers when people are less overwhelmed by all the clutter.</p>
<p>When asked to pinpoint common mistakes in email marketing, Van Overschelde cautioned strategists not to get so caught up in their content that they lose sight of how it will read to the person engaging with the message. “There are humans on the other sides of these emails,” said Han.</p>
<p>In other words, marketers should be honest with customers about how often they&#8217;ll hear from them and listen to them in return.</p>
<p>While email is here to stay as a marketing and communication tool, the panelists were blunt in admitting that mobile is shaking things up. It’s evident that people are not just opening emails at their desks anymore but are constantly engaging with digital networks on the go, making smartphones and mobile devices important factors in deciding the time and frequency of sending emails. With new geo-location technology helping companies narrow down where their customers are opening their emails, content strategists can compile data and modify when to send emails.</p>
<p>The panel&#8217;s advice for brands and advertisers just starting to send out daily deals is to first identify and understand their target audience.</p>
<p>“Make sure your first 10,000 users are your best and most avid subscribers,” Rothman said. This way, he said, they’ll help build a strong foundation, tell their friends about the product, and keep coming back for more.</p>
<p>“Be provocative,” Han said. “There’s a lot of competition out there. Don’t be afraid to do something new.”</p>
<p>Find a way to create a great first impression, she said, and then follow through on that message.</p>
<p>“And to add to that,” Han said, remembering the golden rule of content marketing, “Make it social!”</p>
<div id="summary">
<p><em> Image courtesy of <a href="http://www.flickr.com/photos/bruceclay/6150864202/sizes/z/in/photostream/">Bruce Clay, Inc/flickr</a></em></p>
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<p><em><a href="http://contently.com/blog">The Content Strategist</a> is a daily magazine for forward-thinking publishers and content marketers, sponsored and created by <a href="http://contently.com/">Contently</a></em></p>]]></content:encoded>
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